WARRANTY TERMS AND CONDITIONS

No original packaging, no original receipt, no warranty.

  • The box/es and item/s for warranty claiming must bear the same serial number.
  • The box/es and receipt must be in good condition (not tampered, no tears & still legible)
  • Keep the Official Receipt (O.R.) or Sales Invoice (S.I), original packaging/box, and accessories complete and in good condition at all times.

All products carried by EDGE have a one (1) year store warranty except for the following:

6 Months
  • Heatsinks/CPU Coolers
  • Branded Case Fans
  • Monitors
  • UPS
3 Months
  • PC Chassis
  • Mouse
  • Keyboards
  • Speakers
  • Headset
  • Microphones
1 Month
  • AVR
1 Week
  • Generic Case Fans
  • Laptop Coolers
  • Accessories
No Warranty
  • Consumables (Ink, Toners, Discs, etc.)
  • Mousepad
  • LAN Cables
  • Software (OS, Office, Anti-virus, etc.)
  • Promotional/Sale Items
  • Freebies

Extended warranties advertised or offered by the manufacturer of the product has their own warranty terms and conditions which requires the User to register the product on the manufacturer’s website. For more information, please visit the manufacturer’s website.

Non-comprehensive list of conditions not honored by warranty

  1. All physical damages including but not limited to:
    • Electrical overstress (EOS) or “overclocking”
    • Bent, missing, or damaged pin/s or pad/s
    • Burnt and/or melted wires
    • Circuit board cut traces
    • Blown metal links
    • Corrosion due to accumulated dirt/moisture or insect/rodent urine
    • Improper assembly
    • Poor care, scratches, damages during transport
    • Damages caused by natural disasters and man-made reasons (E.g. Earthquake, fire, riot, floods, etc.)
    • Damages caused by accidental factors or man-made reasons (including computer virus, moving, compression, scratch/scrape, hit, crash, high temperature, high humidity, water inflow, use of inapplicable voltage, non-factory battery and transformer, stain, corrosion, etc.)
  2. Wear and tear of the product from normal use
  3. Products with defaced or altered serial numbers and warranty stickers or any alteration, modifications, and/or repairs made by a 3rd party
  4. Software installed in the desktop, and laptop products whether the software was deliberately or non-deliberately damaged, modified, rooted, altered, or tampered with or its recovery partitions have been deleted, or other effects of fortuitous events that would contribute to the failure or non-performance of the software
  5. Loss of data (back-up your files often) or loss of passwords
  6. Transport costs
  7. Free items from promotional items
  8. Use of non-authorized inks, or continuous ink conversion on printers
  9. Monitors with less than 10 dead pixels (bright/dark) unless the product offers a Zero Bright Dot (ZBD) warranty

Warranty Claiming

Areas with EDGE Branches
  1. Present the defective item with the O.R. or S.I. to the EDGE Branch for diagnosis. A Service Form (S.F.) will be issued by an EDGE technician for all defective items.
  2. The S.F. is required upon claiming of replaced/repaired warranty items. If the S.F. is lost upon claiming, please present an Affidavit of Loss and 2 valid IDs for verification purposes. If the authorized person is unavailable to claim the replaced/repaired warranty item, an authorization letter and 2 valid IDs of the representative and the authorized person must be submitted to EDGE before the applicable items will be released.
  3. Interbranch claiming of warranty is not allowed without the S.F. and the O.R. or S.I. of the item.
Areas without EDGE Branches (b)
  1. Document the issue/s encountered. Contact and inform EDGE about the encountered issue/s for processing.
  2. If the issue/s encountered are deemed to be within the warranty coverages, the defective item with its original packaging and complete accessories, and O.R. or S.I. must be shipped back to EDGE (address to be provided before shipment) or special arrangements will be made when necessary or applicable.

Warranty Process(a)

  1. Items still covered by warranty will be sent to the supplier or manufacturer for warranty processing. Items that are  still within store warranty will be shipped to the supplier/manufacturer free of charge. Items beyond store warranty will be charged with handling fees by EDGE.
  2. Always return defective items in its complete box/packaging and accessories. Outright replacement of the defective item is subjective to the market and inventory conditions of EDGE and/or the manufacturer of the defective item during the period when defective item is enrolled for warranty claiming.
  3. Defective items under warranty with unavailable exact model replacements are eligible for an upgrade provided that the User pays for the price difference of the higher product model and the product model of the defective item. Warranty on the replacement/upgraded item will be carried over from the defective item’s warranty date.
  4. Downgrade with partial refund and/or full refund is not allowed unless authorized by the supplier/manufacturer of the warrantied item. Advanced replacement for the warrantied item is not allowed unless authorized by the supplier/manufacturer of the warrantied item.
  5. The User will be contacted when a replacement item is made available in 60 days or less. Upon notification, a 60-day period will be given in order to claim the warrantied item. When claiming upgraded items, please return old boxes, accessories, drivers, etc. of the warrantied item. A storage fee of Php 50 (Fifty Philippine Peso) will be charged per day past the 60-day claim period. Items unclaimed after 90 days will be forfeited.

(a) EDGE Computer Technologies reserves the right to outright void an item for warranty claiming if the item’s condition is deemed to be not applicable to the warranty coverages.

(b) Applicable shipping fees will be charged to the customer.